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Frequently asked questions

How do I book an appointment?

You can book directly through our booking page. Just choose your service, preferred time, and confirm your slot instantly.

What payment methods do you accept?

We accept all payment methods available via HitPay, including:

  • Debit & credit cards
  • FPX online banking
  • E-wallets (Touch 'n Go, Boost, AliPay)
  • WeChatPay
  • Shopback
  • ShopeePay & ShopeePayLater
  • GrabPay & GrabPayLater
  • Atome

You can choose your preferred option at checkout.

Do you offer home service? Is there an extra charge?

Yes, home service is available with an additional home service charge.

The fee varies depending on:

  • Location
  • Distance
  • Time of appointment

Home service charges cover travel time, transport costs, setup, and professional equipment handling to ensure the same quality you receive in-studio.

📌 Please click on home service or contact us directly to view the applicable charges before confirming your booking.

Do I need to make a payment to secure my booking?

Yes. We require a 40% partial payment to secure your appointment.

This is not a separate deposit — it is part of your total service fee. The remaining balance will be paid on the day of your session.

Your appointment is only confirmed once the 40% partial payment has been received.

This system helps us:

• Reduce no-shows and last-minute cancellations
• Reserve dedicated time exclusively for you
• Prepare products and customise your session properly

We appreciate your understanding and commitment 🤍

Are your courses beginner-friendly?

Absolutely. We offer beginner, intermediate, and advanced courses — including hands-on and e-learning options.

Where are we located?

We are located in Damansara, Selangor.

  • B-1-21, Pelangi square, Jalan PJU 6, Persiaran Surian, 47810 Petaling Jaya, Selangor

Exact address will be sent to your email upon booking confirmation.

Are your lash products safe for sensitive eyes?

Yes. We use high-quality, internationally certified brands such as London Lash Pro, Elleebana & Brow Code.

Do you have warranties for lashes and brow services?

Yes, we offer a complimentary 7-day warranty for lash extension and all brow services.