Dasar penghantaran
We ship physical products to both retail clients and professional artists.
Processing time: Most items are made/prepared to order. Please allow up to 7 days of preorder processing, with your order dispatched within 7–14 days of order confirmation.
Couriers: Pos Laju, J&T, DHL, and Printify (for print-on-demand items, calculated transit time).
Delivery areas & rates (for packages 0.01–1,000g; heavier packages may cost more — let me know if you have rate tiers above 1kg):
| Zone | Service | Delivery Time | Cost |
|---|---|---|---|
| Peninsular Malaysia | Standard | 1 – 3 business days | RM 5.00 |
| Peninsular Malaysia | Priority | 1 – 3 business days | RM 10.00 |
| Peninsular Malaysia | Same/Next Day | Ships by Grab or Lalamove | RM 18.00 |
| East Malaysia | Standard | 3 – 7 business days | RM 12.00 |
| East Malaysia | Priority | 1 – 3 business days | RM 25.00 |
| Singapore & Brunei | Standard | 4 – 7 business days | RM 25.00 |
| Singapore & Brunei | Priority | 1 – 3 business days | RM 50.00 |
| Southeast Asia (ASEAN) | Standard | 5 – 10 business days | RM 50.00 |
| Southeast Asia (ASEAN) | Priority | 1 – 3 business days | RM 80.00 |
| Asia-Pacific | Standard | 3 – 7 business days | RM 80.00 |
| Asia-Pacific | Priority | 2 – 4 business days | RM 150.00 |
| US, UK, Europe, Canada | Standard | 10 – 21 business days | RM 110.00 |
| US, UK, Europe, Canada | Priority | 3 – 5 business days | RM 180.00 |
| Rest of World | Standard | 14 – 30 business days | RM 150.00 |
| Rest of World | Priority | 1 – 3 business days | RM 180.00 |
Print-on-demand items fulfilled via Printify ship separately, with transit time calculated at checkout.
Order tracking: All orders can be tracked via the courier's tracking service or directly on our website.
Lost or damaged in transit: Puff Puff Beauty remains responsible for your order until it's delivered to you. If your parcel is lost (doesn't arrive within a reasonable time after the estimated delivery window above) or arrives damaged, contact us within 14 days of the expected delivery date (45 days for international orders) with your order number and, for damage, photo evidence. We'll investigate with the courier and offer a replacement or refund. This doesn't cover delays or non-delivery caused by an incorrect address provided at checkout.
Service bookings (lash, brow, keratin services) are delivered in-person at our studio and are not shipped; no shipping charge applies to service-only bookings.