服务条款

2.1 Service Agreement & Assumption of Risk

By booking, you confirm you understand and accept the ordinary, disclosed risks associated with beauty services provided by Puff Puff Beauty, and you consent to the application, removal, and/or retouching of lash extensions, keratin lash lifts, brow services, or other services performed by a certified professional. Disclosed risks may include redness, irritation, itching, or watering of the eyes; if these persist, contact us so we can advise on next steps, which may include removal. Nothing in this section excludes our liability for our own negligence.

You agree to follow the aftercare instructions we provide. If you don't, it may affect how long your service lasts, and we won't be responsible for reduced retention or damage caused by not following aftercare.

2.2 Allergic Reactions & Sensitivities

Tell us about any known allergies or sensitivities before booking. If you have concerns, you can request a patch test at least 48 hours before your appointment — that's on you to request. If a reaction occurs after the service, report it within 24 hours and you may be offered a free removal. Because these are disclosed, known risks, we don't issue refunds solely because a reaction occurred, without limiting Section 2.1 above.

2.3 Photo & Video (Media) Consent

(a) Standard consent (default for all clients).

You agree that we may take before-and-after photos/videos for marketing on social media, our website, and promotional materials. You can withdraw this consent at any time by written request — email or DM is fine — free of charge. Once you do, we'll stop new use of your image and remove it from materials we control within 30 days. Content already published or included in a campaign that's already live at the time of your request may take longer to fully unwind, and we'll tell you the timeline when you ask.

(b) Perpetual rights via our rewards program (optional).

You may instead choose to grant Puff Puff Beauty perpetual, irrevocable rights to use your photos and videos — from any visit, past or future — for marketing purposes, in exchange for 10,000 points, by completing the "Photo & Video Rights" reward in our rewards program. This is entirely optional, has no effect on booking or receiving services, and requires your explicit written agreement at the time. Once completed, this grant replaces (a) above for your photos and videos and cannot be withdrawn.

Our content partners and ambassadors are covered by a separate agreement — see our Content Partner / Ambassador Terms.

2.4 Dispute Resolution

Report any dispute about a service within 24 hours of your appointment, by email or direct message, with details and photo evidence where relevant. We'll review it and work with you on a fair resolution. If a payment dispute or chargeback is filed after you've received the service without first raising it with us, we reserve the right to dispute it and pursue the amount owed through the channels available to us under Malaysian law.

2.5 Unpaid Balances

If you don't pay the remaining balance after receiving a service or product, we'll ask you to settle it within 24 hours.

Late Fee: A grace period of 1 day applies after the due date. If payment is still outstanding after that, a late fee of 1% of the original outstanding balance will apply, increasing by a further 1% of the original outstanding balance for every additional 7 days the balance remains unpaid (i.e., simple accrual, not compounding on top of prior fees).

If it remains unpaid, we may:

• send a formal letter of demand;
• pursue the balance through the Small Claims Procedure in the Magistrates' Court (for amounts up to RM 5,000) or a regular civil suit for larger amounts;
• refer the debt to a licensed debt collection agency; and/or
• decline to accept future bookings from you.

We do not, and will not, involve immigration authorities, restrict anyone's travel, or take any enforcement action outside what a Malaysian court orders — only the courts and relevant authorities have that power, and we rely on the lawful channels above.

2.6 Agreement to These Terms

At checkout, you'll be asked to confirm: "I have read and agree to the Terms of Service, Refund Policy, and Privacy Policy." Your booking is only confirmed once you've done so. You agree to receive booking confirmations, receipts, and related communications electronically.

This Agreement is governed by the laws of Malaysia, and both parties submit to the exclusive jurisdiction of the Malaysian courts.